eSign How to Prepare a Document for signing

eSign Best Practices

After beta testing the eSign app we wanted to share some things that we found that will make your experience with eSign easier.
  • While creating an esignpackage/sending a document to a signer, you will find that a large browser window works best. When using a smaller window like those found on handle held devices some buttons are moved and are hard to find. If you are on a smaller device and you can't find something try looking for "X" out buttons to close side windows..
  • While creating an esignpackage/sending a document to a signer, works best on Apple laptops using Chrome or Firefox.
  • The eSign fee is considered earned when the esignpackage is "Started" so make sure;
    • your signers are familiar with eSign technology and
    • the signer's email addresses are correct before you click "Send To Sign".


1. Closing the "File System" window on the left in will give you more room.
2. Select your document and click the eSign icon.
3. Check the box and click START.
4. The eSign wizard with open.
5. First, add Recipients if you have not already added Signers/Recipients in the Start Window. A recipient can be a signer or someone you would like to get the document or confirm they received it.
6. Do Not Select the first User in the list, below it is the User "ICFiles eSign on Behalf..." in orange. This User is to track your email notices. Adding this User as a Signer on your document will cause your transaction to fail.

7. The Add Recipient box will list fields you can fill out and these fields will be available to add to the document.

8. Add Authentication. You can use the Signer email address, text a one time code to the signer's cell phone, or ask them questions only they would know.


9. Advanced Options. You can add a message or instructions that will be added to the email notice to the signer. You can add an option to change the signer by the signer and you can authorize eSign to send the signer a copy via email (not recommend) 

10. Once the signer is complete you will see them listed in the left Navigation panel.
11. Click on the Signer Name.
12. Click on a field to add to the document, in this case, the signature block. Once the signature block is added you will notice that you have more fields you can add to the document.

13. John Smith's Name, Signature and Sign Date have been added to this document. These signing blocks can be resized and moved. They can be placed on the document by clicking the icon or dragging and dropping. 

14. A Text Field has been added to the SSN field. When adding fields like this they have to be predefined before the "Send To Sign" button is clicked. 
15. If you hover your cursor over any signing block you will see and Edit Gear appear. You can customize the signing blocks with this Gear Icon. 

16. You are ready to send your document to the signer. After clicking "Send to Sign" you can Exit the wizard.
17. Your signer will get an email notification with a link.

18. When they click "Go to Document" the first page they will see is an OneSpan Consent form. They have to "Accept" the consent or the esignpackage will cancel. There is no refund for this, so make sure your signer is familiar with eSign. 

19. After signing the signer can download the documents or they can get the documents from Signers can be ICFiles Users or non-Users.

20. When all signers have signed both the Sender and the Signers will get email notifications that the esignpackage is complete.
21. All Documents will be returns to the Senders ICFiles account.

22. The document will have an ICFiles Audit Trail and an OneSpan sign audit trail call "Evidence.pdf"

23. In some browsers, you might not be able to see the digital evidence. Please download the .pdf and view it is Adobe Acrobat or Adobe Reader.

Below you will see the browser view on the left and the Adobe Acrobat view on the right. 

Thank you, please call in or Submit a Ticket or ask for Live Support if you have any questions.