Admins can reset the password in two ways.
1. You can reset the User's password if you have your ICFiles username. Just go to your login box and look for the "Forgot your Password? Click Here" hyperlink. This will start the reset password process. Just follow the steps online.
2. Administrators can reset User passwords by going to the All User page, and hovering over the UserName.
Thank you, please call in or Submit a Ticket or ask for Live Support if you have any questions.