Email Setup Non Outlook

Email Software Setup Guide

Mailbox Setup Guide

Setting up a Standard mailbox only takes a few minutes. You can set up any email software to receive email from your mailbox. This guide will show you step by step how to set up the most common mail software to work with your new mailbox.

You can connect to your mailbox using either the POP3 or IMAP protocols. As a rule of thumb it is better to use POP3 if only one computer accesses your mailbox, while it is better to use IMAP if you have a number of computers that will access your mailbox. This guide will show you step by step how to set up the most common mail clients to work with your new mailbox, using whichever protocol you prefer.

 Before you Start

Before you set up your email software, there are certain things you will need:

  • Incoming Server address (shown in your control panel)
  • SMTP address (as advised by your internet service provider)
  • Username (This is the same as the email address for your new mailbox)
  • Password (As specified when you created the mailbox)

Software Covered in this Guide

  1. Windows Live Mail
  2. Thunderbird
  3. Mac Mail

Service2Client recommends secure connections to our email servers. 

  • Choose POP3 or IMAP
  • POP - An email protocol in which mail is saved in a mailbox on the mail server. When the end user reads the mail, it is immediately downloaded to the client computer and is no longer maintained on the mail server.
  • IMAP - A client/server protocol in which email is received and held by the mail server. IMAP requires continual access to the client during the time that it is working with the      mail server.


  • POP3 = 
  • IMAP =
  • SMTP = 

Standard Mail:

  • POP3 = 
  • IMAP =  
  • SMTP = 

Setting up Windows Live Mail

Step 1 Open Windows Live Mail. Click Tools, then Accounts in the drop down menu.


Step 2 The Accounts window will open. Click Add in the top right corner.


Step 3 Select E-mail account and click


Step 4 Enter your full email address. This made up of the mailbox name you chose, an @ symbol and your domain name. In the next text box, enter your mailbox password.

Finally, enter a display name. This is what most email users will see in their inboxes instead of your email address.

Check the box marked Manually configure server settings for e-mail account. And click Next.

Step 5 Depending upon how you would like to connect, ensure that either POP3 or IMAP are

selected from the drop down list and enter the following details.

  • Incoming Server: Enter (replacing with your domain name).
  • Incoming server port: Should be set at 110 if using POP3, and 143 if using IMAP.
  • This server required a secure connection: Leave checked.
  • Use Same setting of incoming mail server: Leave checked.
  • Log on using: Select Clear text authentication from the drop down menu.
  • Logon ID: Enter the email address of your mailbox.

Step 6 In the Outgoing server Information section you should enter Enter (replacing with your domain name). Then click Next.

Step 7 Click Finish to set up your account, and close the new account wizard. Windows Live Mail is now configured to receive email from your Standard mailbox and send email through your ISP’s mail server.


Setting up Thunderbird

Step 1 Open Thunderbird.

Note: You may be asked if you want to import settings from other email

software, such as Outlook Express. This guide shows you how to set up a

new mailbox from scratch.

Step 2 The Account Wizard will open, if you don't have any other mailboxes set up in


If the wizard does not open automatically, click Account Settings in the Tools menu.


Step 3 Click the Add Account



Step 4 Select the Email account

radio button, then click Next.


Step 5 Enter your name in the Your Name text-box. This is what most people will see when you send them an email.

Then enter your email address in the Email Address text-box, and click the Next button.


Step 6 Depending upon your favored connection type, check POP or IMAP as the incoming server type.

Enter your mail server in Incoming Server text-box. This is your domain name with "mail." added to the

front. For example Then click Next.


Step 7 Enter for your SMTP server address in the Outgoing Server text-box, then click



Step 8 Enter your full email address in the Incoming User Name. Then click Next.


Step 9 Use the Account Name text-box to enter the name you want to use to identify this account,

then click Next. This name will only be visible to you.


Step 10 Confirm the details you have entered, click Finish, then click OK to close the

Account Settings window.

Thunderbird is now configured to receive email from your Standard mailbox and send

email through your ISP’s mail server.


Setting up Mac Mail


Step 1 Open Mac Mail.


Step 2 Click Preferences from the Mail menu.


Step 3 Click the Create an account button to open the Add Account wizard. This is

located under the Accounts list, on the bottom-left of the window.


Step 4 Enter your name in the Full Name text-box. This is what most people will see when you send them

an email. Type your email address in the Email Address text-box. Enter the password for the mailbox in the

Password text box. Click the Continue button.


Step 5 On the Incoming Mail Server page, enter the following information:

  • Account Type: Depending upon your favored type of connection. Select POP or IMAP from the drop down menu.
  • Description: Enter a name for this account so you can identify it. This is only visible to you.
  • Incoming Mail Server: Enter (replacing with your own domain name).
  • User Name:
    • Enter your full email address.
  • Password: Enter the password for the mailbox.


Click the Continue button when you are done.


Step 6 On this screen you should enter the SMTP settings

Click Continue when you have filled out this information.


Step 7 Confirm the details you have filled out and click the Create button.

8. Service2Client recommends secure connections to our email servers. 

  • POP3 = = port 110 TLS / port 995 SSL
  • IMAP = = port 143 TLS / port 993 SSL
  • SMTP = = port 25 (if 25 is closed) use 587 TLS / port 465 SSL
Thank you, please call in or Submit a Ticket or ask for Live Support if you have any questions.