ICFiles - What to do if your download fails or upload fails?

Steps to take if you or a client is having a failed download or failed upload

Check if the file or the combined files are less than 4 GB. If it is more than 4 GB and can't be reduced, use the ICF Express Desktop App to upload and download the file. ICF Express can be found on "ICFiles.com" under the Download Apps menu.
Check your internet speed. Internet speed should be 3.00 Mbps or faster.
- Try rebooting your internet router. This may improve your internet speed. Log in to the router or unplug it for 60 seconds to reboot it.
- Clear your browser cache.
- If your internet speed is less than 1.00 Mbps, try uploading and downloading with the ICF Express Desktop Application. It is located in ICFiles under Download Apps.
Check to see if the file is opened in any other program or for network files by anyone else on the network.
QuickBooks files have to be closed to be moved or changed.
If you have a Virus or Malware program checking downloads, add "https://www.icfiles.com/" to the Expection list. If this fixes your problem, consider getting a virus program that does not give false positives. After downloading, remove "ICFiles.com" from the exception list.
It happens rarely, but it does happen. The file was corrupted during upload or download. In this case, you must delete the file and ask the uploader to re-upload it.

Article ID: 114, Created: 3/18/2025 at 10:49 AM, Modified: 3/18/2025 at 11:12 AM